Voucher Policy

Expiry Date

Due to the nature of activities we offer and the unpredictable weather conditions. It is not always possible to redeem the voucher before the expiry date. If contacted before the end of the expiry period, we will happily re-issue the voucher for the same product. Once a voucher has expired we are not able to offer any refund but may at our discretion offer discounts within a certain period following the voucher’s expiry, but are not under any obligation to do so.

Redemption of voucher

On the redemption of voucher, you are subject to all terms and conditions of the product, in the same way as if you would have paid for it directly.

Use of Voucher

Please call, email or drop into the centre to use the voucher.

 

If the voucher is about to expire and you can’t get in contact with us. Please email us as we then have will have a record of contact with us.